Contact us

Last updated 2026-06-07

Pinecone Academy is run by a small editorial team. No support hotline, no online form. There's one way to reach us:

What we can help with

• Content corrections. If you find something wrong, out of date, or ambiguous in a piece, tell us. This is the mail we value most. If it checks out we'll fix it and log it in the correction log. When you write, try to include the article title or link and which line you think is off, so we can verify quickly.
• Partnerships and reprints. Content collaboration, reprint permission, and content feedback also go to this address. Tell us who you are and what you have in mind, and we'll reply when we see it.
• Other. Suggestions about the site itself, a topic you really want covered, a tool that's awkward to use, all welcome.

What we can't help with

Some things we just can't do, said plainly so you don't wait on them:

• No investment advice. "Should I sell this coin I'm holding," "is now a good time to get in," "look at my position for me" — we won't answer any of these. It's not that we don't want to; it's that we're not qualified to make investment decisions for anyone, which is exactly why all our content states it is not financial advice. For judgments like that, find a licensed financial adviser.
• No handling exchange accounts. We're not Binance and can't touch your sign-up, verification, withdrawals, unblocking, or appeals. Take those to the exchange's official channels. Anyone claiming "Pinecone Academy will sort out your Binance account problem" is an impostor. Be careful, and never give your codes, passwords, or seed phrase to anyone.
• No calls, no paid groups, no shilling coins for a fee. If someone uses our name to pull you into a group, charge you for picks, or promise returns, it's all fake. We only write articles in the open, here. We don't do any of that.

For who we are, see About Pinecone Academy; for our referral relationship with Binance, see the referral disclosure; for how we handle data, see the privacy policy.